Information Systems Success from Decision Makers Point of View

Abstract

Information Systems (IS) effectiveness is considered to be critical in the .field of Information Systems, because of its impact on organizations’ success Different managerial and academic departments at Al- Quds Open University QOU) achieve their work using different types of information systems; such) as admission IS, Registration IS, Students affair IS, HRM IS, Procurement IS, in addition to the academic portal that used to achieve different academic duties. Therefore the main objective of this study is to provide a further insight .into IS effectiveness and test this effectiveness at Al Quds Open University This study uses the Delone and Mclean model and its instrument to measure the information systems dimensions which include six constructs ,mainly system quality, information quality, service quality, system usefulness user satisfaction, and net benefits. All QOU branches and centers have been investigated in the West Bank- Palestine (87) surveys were collected from the QOU president, vice- President, heads of QOU branches and centers, and .heads of managerial and academic department The main results of the study offer a good explanation of IS effectiveness in QOU, where the IS dependency exceeds 90% in all departments. In addition, the results of the IS effectiveness dimensions show high effectiveness of the information systems used in the university; where there is a high ,positive impression of the respondents towards information systems quality information quality, service quality, IS use, user satisfaction, and net benefits .were achieve