ابعاد الولاء التنظيمي والعوامل المؤثرة عليه لدى موظفي البنوك في محافظة الخليل / فلسطين

Abstract

This study aims to explore the influence of demographic characteristics, the internal and external factors, job satisfaction on organizational loyalty. The sample of the study consists of (210) employees working at the banks district in Hebron. The results of the study were as follow: 1. There is a significant difference in organizational loyalty due to the gender, age, and educational attainment. 2. There are no significant differences in organizational loyalty due to the marital status, tenure, and the salary. 3. There is no significant difference for the importance of each of the following factors on organizational loyalty :( incentives, work itself, participation, communication, leadership style, and training) . 4. There is a significant differences for the importance of each of the following factors on organizational loyalty :( job security and stability, un ambiguity of ( roles, tasks , and goals) and good relationships among colleagues) . 5. The Majority of the banks employees talk positively about their banks in order to change the negative view that some people take.