Abstract:
The Extent of information systems success is based on various determinants,
including perceptions of organizational politics. This paper aims to determine the
impact of perceptions of organizational politics on information systems success in
banks. A comprehensive model was developed, and data were collected from
information systems users in banks. This study used correlation matrix, descriptive
analysis and regression analysis to analyze data, and test the suggested hypotheses.
The results revealed that banks information systems users have a lower “general
political behavior”. In addition to moderate responses to “getting along to get
ahead”, and “pay and promotion” political perspectives. Furthermore, getting along
to get ahead and pay and promotion political perspectives are positively impacting
system quality, information quality, and service quality of the information systems
dimensions. These findings indicated that the more existence of group loyalties, and
more employee fit for the bank will lead to more success of information systems.
Furthermore, a lot of work is required to enhance information systems success,
mainly; IS users’ feelings towards all information systems success dimensions by
encouraging employees’ good ideas, teamwork, honesty, and make their minds for
the benefit of information system.
