Abstract:
Information Systems (IS) effectiveness is considered to be critical in the
.field of Information Systems, because of its impact on organizations’ success
Different managerial and academic departments at Al- Quds Open University
QOU) achieve their work using different types of information systems; such)
as admission IS, Registration IS, Students affair IS, HRM IS, Procurement
IS, in addition to the academic portal that used to achieve different academic
duties. Therefore the main objective of this study is to provide a further insight
.into IS effectiveness and test this effectiveness at Al Quds Open University
This study uses the Delone and Mclean model and its instrument to
measure the information systems dimensions which include six constructs
,mainly system quality, information quality, service quality, system usefulness
user satisfaction, and net benefits. All QOU branches and centers have been
investigated in the West Bank- Palestine (87) surveys were collected from the
QOU president, vice- President, heads of QOU branches and centers, and
.heads of managerial and academic department
The main results of the study offer a good explanation of IS effectiveness
in QOU, where the IS dependency exceeds 90% in all departments. In
addition, the results of the IS effectiveness dimensions show high effectiveness
of the information systems used in the university; where there is a high
,positive impression of the respondents towards information systems quality
information quality, service quality, IS use, user satisfaction, and net benefits
.were achieve